I Want To Be a Rich Man on Hong Kong Island

  Chapter 82 Services

  Uniqlo’s ten stores have been open for half a month, and the business is surprisingly good.

  On this day, Wu Guangyao took Lin Yueru and Li Cui to the store in Tsim Sha Tsui to buy some clothes.

  Under his own strong request, the three of them are now sharing the same bed, and their own aspect has just been satisfied.

  "Welcome to Uniqlo!" The three greeted by a cardamom girl, the tenderness on her face has not faded, showing a sweet smile.

  Since Lao Fengxiang was on Hong Kong Island, she started a precedent for female shop assistants, and now most Hong Kong Islanders have accepted women to come out and show their faces.

  The reason is naturally because of poverty. An extra income at home will obviously make life better.

  Because it was said beforehand that the three of them came here not only to buy clothes, but also to "make things difficult" for these shop assistants to see how their service level is.

  Don’t underestimate the word ‘service’, as it has no effect in this era.

  In fact, this is not the case. The guests may only express implicitly. If they receive a bad service, they may be thinking in their hearts that they will not visit again next time!

  Unlike later generations, take the initiative to complain, and even go crazy on the spot!

  The clerk who received three people thinks that his smile is very refreshing, but it is true!

  Wu Guangyao and others did not respond much, and without even looking at the clerk, they went straight into the store and started shopping.

  Fortunately, the manager is not here at this time, otherwise the stuff will be revealed.

  It seems that the count should be done upstairs, otherwise the three of them will definitely wear them.

  After all, there is a store manager who doesn’t know Wu Guangyao!

  Wu Guangyao and others responded in this way because they were considering one type of customer.

  Many people are unwilling to talk more when entering a strange clothing store, for fear of being entangled by the clerk.

  I feel a little embarrassed not to buy it like this!

  Others don’t really want to buy, but just want to find what they like!

  Customers visiting the store, the probability of a successful transaction will not exceed 50%. This requires customers to have no burden and others will come again next time!

  It doesn’t matter if you don’t buy it this time. Good service will leave a good impression on people, and the deal may happen next time.

  So it is necessary to understand the general psychology of the guests and choose to approach the guests at the best time.

  For example, if a customer is interested in a certain piece of clothing, the clerk can go up to greet him at this time.

  "If you like, you can try it. We have a dressing room here!"

  The young clerk immediately lost his face when seeing three customers being ignored.

  The original smile disappeared instantly, and the expression became very stiff.

  It seems that I have encountered a difficult customer. This is the thought of the little clerk at this time!

  The clerk didn’t dare to show his temper to the customers. During the training, he repeatedly emphasized that the customer is God!

  But she made a mistake, following three people like brown sugar. It seems that she didn't realize that she put pressure on the customers.

  In fact, the clerk and the customer need to keep a certain distance, depending on the size of the store, it usually takes about 2 meters.

  Lin Yueru and Li Cui began to visit, while Wu Guangyao scanned the store.

  There are a lot of customers, there are probably seven or eight groups of people, but obviously there are two groups of customers who are slightly shabby, and the clerk is not much enthusiastic.

  This is a big problem. Obviously, some shop assistants are unwilling to waste time on them, thinking that it is consuming their own energy.

  The most important thing is that for every piece of clothing sold, these clerks have a 2% commission.

  It seems that this idea of ​​the shop assistants needs to be corrected in time.

  Lin Yueru finally chose a piece of clothing, and the clerk quickly reminded: "Miss, we have a fitting room. If you like it, you can change it and try it."

  The little clerk, before finishing speaking, Wu Guangyao interrupted: "This one is not good-looking, it doesn't match you!"

  The clerk felt once again that he had been hit, there was no smile on his face, and even a little bit of unhappiness.

   "Sir, you were joking, this dress is very suitable for this lady, and it will be amazing when you wear it!" The little clerk said unconvincingly.

  Big taboo, no matter how good it looks, what's the use of other people’s friends or husbands who don’t like it?

  It is very heavy to dress and dress up, and it means to show off in front of friends. If you don't respect her friends' opinions, it is very difficult to succeed in this order.

   "Mrs. Wu, you are here!"

  When Wu Guangyao almost ended the trial, the store manager also walked out from behind.

  The little clerk immediately became confused when he heard the manager’s words. Could it be that this man is his own boss—Wu Guangyao.

  Sad, I seem to have a little bad attitude just now!

  Could it be that the boss deliberately found faults and came to test our service!

  The anxious tears of the little clerk were about to fall, and I finally found a decent job. What if I get fired?

   Still Lin Yueru kind-hearted, called the clerk over and asked her to pack some clothes.

   "It's okay, just change it if you have any questions. Your boss is not such a stingy person." Lin Yueru selected a few clothes while comforting the little shop assistant.

   "But, I seem to have committed something in the employee handbook. Will I be expelled from the company?" The little clerk said nervously.

   "No, these problems are that the company's training is not in place. Wait until your boss finishes the study materials. You have to study hard. If you get caught next time, no one will protect you!" Lin Yueru said.

  "Are you the boss's wife? It's so beautiful!" The little shop assistant gave his little ass, obviously grateful for Lin Yueru's relief.

  "Ming Media’s wife, I still have the identity, I am a company executive, and I’m responsible for office affairs."

  Wu Guangyao chatted with the store manager for a while, but the store manager kept explaining that he would count the clothes later and prepare to purchase.

  Wu Guangyao didn't say much, no one can be blamed for these things. It seems that every store needs to be equipped with a deputy store manager.

  The store manager is not in front, and a special incident has occurred and cannot be dealt with in time.

  At 5 o'clock in the afternoon of the same day, Uniqlo notified all the management staff to hold a meeting.

"When a customer enters the store, his face is expressionless, do you know why? I'm afraid that the clerk is too enthusiastic and will be embarrassed if he doesn't buy it. But after doing this kind of business once, it will be difficult to come again next time. So the clerk meets this kind of customer , You only need to say a few polite greetings, and then watch from a distance. When the customer needs it, you can come forward to talk."

  "There are still some problems with the service. We must realize that many customers don't like the clerk to follow, because they want to visit freely instead of listening to the clerk's chatter."

  "So the clerk must find the right opportunity to serve it. For example, it looks like a certain piece of clothing. At this time, our clerk stepped forward and asked if he needed a try."

"Also, the clerk must not ignore the buyer's companion. When the buyer tries on the clothes, he must talk to his companions and follow the opinions of the companions. Don't feel that you are lost because your companions say you don't like it. This order shook his face to his companions."

  “There is also a higher chance of a successful transaction in shabby clothes, which is generally higher than that of a well-dressed person. Of course, I said this to tell everyone the importance of equal treatment.”

  Wu Guangyao didn't give everyone a chance to speak. Where did he talk about it all by himself, the management staff worked hard to write, for fear of missing one.

  Wu Guangyao is very satisfied with everyone's attitude. The content he talked about is itself a lot ahead of this era.

  If you don’t understand, it’s okay, but you must study modestly and earnestly, and finally carry it forward.

"Okay, Manager Fu, these opinions are organized into a book, and you can improve them. Especially the store managers should participate in and put forward their own opinions. Don't always be just an executor, but also a participant. Form a document, Distribute to each store, let the staff remember and obey!"

  At this time, the management of the meeting room is watching Wu Guangyao's attitude.

  Is it angry, or is it just a normal discovery of the problem.

  Fortunately, there is no anger!

  (End of this chapter)